Service Customer Performance Support

Opis stanowiska

Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation, and Service of wind farms throughout these regions. We aim to be the No. 1. Performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work. The Customer Service Management Department located at the Videbæk office is, together with Arnhem and Houthalen, responsible for customer service, contract management and acts as the customer interface related to maintenance of wind turbines within Denmark, Netherland and Belgium.

The Service Customer Performance Support is essential in assisting our Customer Service Management Department in Denmark, Belgium, and the Netherlands with contractual activities and overseeing compliance with commercial commitments. This position ensures structured handling of commercial turbine performance, review maintenance and improving of governance processes, while becoming a subject matter specialist within customer service, and interacting as a key interface to internal stakeholders.

In your position as Customer Performance Support, you will be part of a group of six colleagues that promote a friendly and informal atmosphere, prioritizing collaboration and clear communication.

Responsibilities

• Governance and reporting of turbine service contract guarantees
• Forecasting of turbine service contract guarantees
• Interface with various supporting functions
• Act as SME for the customer service team
• Identify and review processes, and implement improvements internally

Qualifications

• A Bachelor’s degree in Business Administration, Engineering, Finance, or a related field with experience from working in a similar position in an international company
• Commercial mind-set & technical understanding
• Basic contractual knowledge
• Experience with CRM systems, MS office and ERP systems

Competencies

• Highly organized and detail oriented
• Analytical and diligent
• Ability to work with and extract meaning from data
• Project management skills
• Good verbal and written communication skills, presentation and interpersonal skills
• Ability to operate without direct supervision, while also adept at organizing and prioritizing workload
• Fluent in English at negational level. Danish, Dutch, and Flemish is benificial