Customer Service Advisor NOWOŚĆ

Opis stanowiska

THE POSITION

As a Customer Service Representative, you will play a key role in supporting customers across multiple sales channels, ensuring exceptional service and operational excellence. You will work within a dynamic and disciplined team, liaising with customers, sales teams, and internal departments to drive volume growth, customer satisfaction, and business efficiency. This position requires strong communication skills, attention to detail, and the ability to manage relationships with both small independent businesses and large multinational organisations.

CONTEXT & ENVIRONMENT

• Demonstrate strong product knowledge across all sales channels and customer types

• Understand customer businesses, order patterns, and specific needs

• Communicate effectively and professionally with a wide range of stakeholders

• Work collaboratively as part of a focused customer service team to achieve volume growth and GMVC targets

• Utilise CRM systems (particularly Salsa) effectively to manage relationships and identify growth opportunities

YOUR IMPACT

• Provide excellent customer support through proactive communication with customers, third-party suppliers, Sales Managers (SMs), Area Business Managers (ABMs), and internal departments

• Handle inbound customer calls within defined timeframes, delivering professional advice and support

• Advise customers on bulk delivery thresholds by analysing and monitoring signalman site data

• Provide accurate pricing information to existing and potential customers upon request

• Process customer applications and account documentation efficiently

• Collaborate daily with Sales Managers and ABMs to ensure outstanding customer service across all assigned channels

• Contribute to delivering the customer service element of each business channel’s KPI strategy

• Maintain and update customer accounts in the CRM system (Salsa)

• Contact existing customers to secure repeat orders, ensuring targets are met or exceeded

• Manage aged debt by using Business Planning reports to follow up on overdue invoices

• Provide regular feedback on key performance indicators (KPIs) related to sales targets, quotations, orders, aged debt, and DSO

• Record, track, and assist in investigating customer complaints to ensure timely resolution

• Prepare and process credit and debit notes as directed

ABOUT YOU

You are a customer-focused professional with strong organisational skills and a proactive attitude. You thrive in a fast-paced environment and take pride in delivering consistent, high-quality service to customers.

You bring the following:

• Minimum 2 years of experience in an office-based customer service role

• Strong proficiency with the full Microsoft Office suite (Excel essential)

• Experience using CRM systems to manage customer interactions and data

• Excellent attention to detail, communication, and interpersonal skills

WE OFFER YOU

You will join a supportive and professional team where collaboration and customer satisfaction are key. The role offers the opportunity to contribute directly to business growth, enhance your commercial understanding, and develop valuable customer relationship management experience.

You will benefit from:

• A dynamic and collaborative working environment

• Training and development opportunities

• Exposure to both B2B and B2C operations across varied customer segments

• Opportunities to contribute to continuous improvement in customer service processes