Service Sales Manager (m/f/x) EMEA

Job description

ANDRITZ Nonwoven provides state-of-the-art technologies and unique expertise in the installation of complete nonwovens lines. Our brand name “nonwoven eXcellence” stands for certified high-quality performance from forming to finishing: integrated solutions for Needlepunch, Wetlaid, Spunlace and Nonwoven & Textile Calenders. ANDRITZ Nonwoven also contains machinery technology for the nonwovens converting business e.g., diapers, femcare and PPE products

ANDRITZ Nonwoven is one of the leading technology group in many manufacturing processes for nonwovens. It is represented by four development and technology sites: ANDRITZ Asselin-Thibeau and ANDRITZ Perfojet in France and ANDRITZ Küsters in Germany and ANDRITZ Diatec in Italy. There are also our service and sales locations ANDRITZ Wuxi in China and ANDRITZ Spartanburg and ANDRITZ Torrington in the U.S

Products made on ANDRITZ Nonwoven solutions are found in many kinds of end-uses applications, such as automotive, carpeting, filtration, roofing, synthetic leather, hygiene, medical, cosmetics, cleaning and many more. Find more information on www.andritz.com/nonwoven-textile-en.

Are you passionate about delivering exceptional service and driving sales in a dynamic, international environment? Join our team as a Sales Service Manager (m/f/x) and play a key role in securing order intake and sales, managing key accounts, and developing innovative service solutions. If you thrive in a fast-paced setting and are eager to represent ANDRITZ Nonwoven & Textile, we want to hear from you!

Your key responsibilities:

• Secure order intake and sales within your designated regions.
• Proactively sell spare parts, repairs, and service products through regular customer visits.
• Manage key accounts for assigned regions and customers.
• Generate and process customer inquiries efficiently.
• Maintain customer needs accurately in the CRM system.
• Ensure timely preparation of offers in close collaboration with the Backoffice sales team.
• Conduct contract and price negotiations in compliance with Andritz regulations
  (technical services, terms of sale: prices, payment, down payments, guarantees, and deadlines).
• Acquire service orders and spare parts packages effectively.
• Communicate target-oriented with decision-makers at operational levels.
• Mediate between customer needs and service department requirements.
• Promote framework maintenance agreements actively.
• Develop optimal service concepts for customers using digital solutions.
• Prepare offers and sales contracts.
• Coordinate with local sales representatives by communicating information, providing technical support, setting targets, and managing orders.
• Represent ANDRITZ Nonwoven & Textile (PNT) at trade fairs, symposia, and conferences.
• Support marketing concepts for the spare parts business.
• Monitor market trends and competitor activities to identify business opportunities.
• Provide technical training and support to customers and internal teams.
• Prepare regular sales reports and forecasts for management review.
• Ensure customer satisfaction by addressing complaints and resolving issues promptly.
• Collaborate with the product development team to provide customer feedback and influence product improvements.

You have the following qualifications, experience and skills:

• Successfully completed degree in mechanical engineering or industrial engineering.
• Experience as a Sales or Customer Service Engineer (m/f/x) in the Nonwoven or Textile industry, or as a Maintenance or Production Engineer (m/f/x) for disposable, durable, and textile product lines.
• Deep knowledge of Customer Relationship Management (CRM).
• Proven track record in achieving sales targets and driving business growth.
• Knowledge in pneumatic, hydraulic, and electrical controls.
• Proficiency in SAP and common MS Office products is an advantage.
• Fluent in English, both written and spoken.
• Additional foreign language skills are an advantage.
• Strong customer and solution orientation.
• Confident demeanor and excellent negotiation skills.
• Good commercial and contractual understanding.
• Cross-cultural understanding and strong market and competitive intelligence.
• Ability to work collaboratively in a global team environment and across different departments.
• Competence to handle multiple tasks and projects simultaneously.
• Innovative mindset with the ability to develop creative solutions to complex problems.
• Strong responsibility, decision-making ability, independence, organizational skills, and resilience.
• Commitment to continuous learning and staying updated with industry advancements and best practices.
• Willingness to travel regularly (more than 60%).

We are pleased to offer you an exciting and international working environment:

• Competitive salary in line with the market and performance.
• Flexible working time models including home office and shared desk models after the probationary period.
• A holistic and independent assignment of tasks.
• A future-oriented company and exciting international project work.
• Capital-forming benefits, including as part of the company pension plan.
• Great public transport connections with a stop right in front of the company.
• A wide range of training and development opportunities.
• Company healthcare management, internal courses and support for external sports facilities such as gyms.
• Bicycle and pedelec leasing.