SaaS Engineer Traineeship

Job description

SaaS Engineer Trainee

As a SaaS Engineer Trainee, you will play a key role in ensuring the smooth running of our services while maintaining a high level of customer satisfaction. You will be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and with the development of new features.

Your Key Responsibilities

Client Support and Engagement

• Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary.

• Assist the service delivery team with the deployment of assets into the SynaptiQ platform.

• Understand clients’ needs and translate these into appropriate technical solutions.

• Assist with the helpdesk and ticketing system, perform offsite analysis, and provide guidance in the installation of equipment.

Platform Development

• Provide input and ideas for the development and maintenance of the SynaptiQ platform.

• Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers.

• Adhere to quality standards to ensure the software meets both technical and customer needs.

Testing and Debugging

• Carry out testing of new features and updates, identifying bugs and ensuring the platform’s stable operation.

• Provide detailed reports on bugs and assist in their resolution.

Process Improvement

• Propose creative solutions to improve or automate internal tools and processes.

• Implement solutions that enhance workflow efficiency.

Continuous Learning

• Keep abreast of the latest developments in SaaS technologies and platforms.

• Continually improve your knowledge and skills to contribute more effectively to the team.

As part of our team, you will have the opportunity to develop your skills and explore a varied range of topics. Upon completion of your traineeship, there is the potential for you to secure a long-term employment contract with us.

Requirements

To successfully fill this role, we are looking for someone fitting the following profile:

• You are enrolled in an Engineering degree (in renewable energy, mechanical, electrical engineering, or a related field) or have recently completed one.

• You have full proficiency in English.

• You possess strong analytical skills to analyse data flows (i.e. through FTP, API or SQL data collectors, UI dashboards, etc.).

• You have excellent communication skills, a proactive attitude, and a customer-oriented mindset.

• You have a curious mindset, always looking for ways to improve processes and tooling.

• You are interested in SaaS products and ready to dive deep into the field.

Bonus points for:

• Knowledge of French and/or Dutch.

• Familiarity with object-based programming languages (JavaScript, Python, VBA).

• Knowledge of databases and operating systems.

• Experience with MySQL or other relational database management systems.

• Reporting skills (e.g., FlexiReport, PowerBI).

Benefits

Our offices are located in the centre of Brussels with a view on a pond, where ducks and a heron are regular visitors. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company with an ambitious growth plan, delivering innovative services.

You’ll also enjoy:

• A 6-month full-time traineeship.

• Possibility to permanently join the team after completion of your internship.

• On-the-job training by our experts to help you get to know our solution inside out.

• Flexibility in an open-minded company.

• Home working (2 days per week).

• An international environment with projects in over 100 countries and colleagues of over 20 nationalities.