Head of Global Business Services (m/f/d) NEW

Job description

ANDRITZ is embarking on a global transformation journey to redesign, standardize, and continuously improve global process standards within defined functional areas such as Finance, Supply Chain Management, Procurement, Treasury, Travel & Expense, and HR, enabled through its Global Business Services (GBS) model.

We warmly encourage applications from candidates across all regions and particularly welcome interest from South America and Asia, as we value diverse perspectives and global collaboration. The Contract Location would remain in your home country.

Key Responsibilities: 

• Develops and maintains a long-term vision & strategy for GBS as part of GBS steering board and manages the execution of the defined vision & strategy, ensuring full alignment with ANDRITZ enterprise objectives and objectives of the business areas​
• Directs identification of GBS scope expansion and performance improvement opportunities and innovative, cost-effective solutions for those opportunities​
• Reviews demand and translates it into discrete service offerings, including associated cost recharge mechanisms​
• Manages GBS brand by driving communication of GBS success stories throughout the ANDRITZ enterprise​
• Develops a service- and continuous improvement-led culture where high levels of customer satisfaction are achieved continuously ​
• Develops a customer satisfaction strategy based on measurement, external benchmarking, feedback mechanisms, and continuous improvement structures ​
• Introduces performance measurement, monitoring, and reporting procedures which encourage excellence​
• Manages relationships with key stakeholders and builds effective working relationships with internal customers, including implementation of formal feedback mechanisms through customer council​
• Delivers on commitments, in line with agreed budgets and in line with Service Level Agreements (SLAs)​
• Creates an environment where skilled people are motivated and committed to the achievement of objectives​
• Ensures that employee performance management procedures including objective setting, appraisal and personal development are implemented ​
• Provides guidance and advise on the recruitment, retention and management of staff to operate the GBS organization

Critical Competencies, Skills & Experiences required: 

• University degree in Business, Finance, Procurement, HR or related fields​
• Minimum 15 years of relevant functional experience (Finance, Procurement, HR, etc.)​
• Minimum 8 years of GBS/ Shared Services management experience​
• Proven managerial abilities and leadership capabilities​
• Effective communication capabilities with all levels of personnel, in particular with senior leadership​
• Excellent oral and written communication skills​
• Proven transformation experience
• Experience in setting up and leading cross-functional GBS or Shared Services Organizations in a global enterprise​
• Strong track record in driving performance improvements through a GBS model​
• Ability to lead on a strategic level and to expand the GBS service scope​
• Proven ability to build strong relationships with customers and senior leadership​
• Strong stakeholder management, negotiation and issue resolution capabilities​
• Shows continuous improvement mindset and drives best practices