Site IT Support Technician NEW

Job description

We have an excellent opportunity for a Site IT Support Technician to join our Oxford office and play a key role in supporting, maintaining and continuously improving the IT experience across the business.

In this role, you will deliver high‑quality desk‑side and remote support to colleagues, ensure our end‑user systems are well run and secure, and contribute to the ongoing development of our tools, processes and office infrastructure as the company continues to grow. You will be an approachable member of the Team acting as a trusted point of contact for day‑to‑day IT support.

Beyond operational support, the Site IT Technician plays an important role in building strong relationships with key stakeholders across the Oxford office. You will act as a local IT ambassador, helping teams understand and get the most out of the technology available to them, and proactively increasing technology awareness through engagement, communication and education initiatives such as regular internal Tech Sessions.

This is a fully office-based role, working closely with the wider global IT team.

Key Responsibilities

• Provide first‑ and second‑line desk‑side and remote support, including hardware troubleshooting, laptop repair, application support and user queries
•  Take ownership of user onboarding and offboarding, ensuring a smooth, consistent and secure experience for new starters and leavers
•  Deploy, configure and administer end‑user systems and services, including Microsoft 365 (Office, OneDrive, SharePoint), endpoint protection, VPN and collaboration tools
•  Manage hardware provisioning, asset lifecycle and software deployments, including operating system builds, upgrades, patches and security updates
• Support and monitor meeting room technology, video‑conferencing equipment and local network devices
•  Provide operational support for large internal calls and events using Microsoft Teams and Zoom
•  Build and maintain strong working relationships with key stakeholders across the Oxford office, acting as a trusted local IT contact
•  Help plan and deliver internal tech awareness initiatives (such as monthly Tech Sessions) to promote best practice, improve adoption and enhance ways of working
•  Collect user feedback and work with the wider IT team to identify opportunities for service, tooling and process improvements
•  Contribute to the development of IT documentation, knowledgebase articles, systems and local IT processes
•  Collaborate effectively with international offices and external suppliers
•  Assist with ad‑hoc operational tasks, including office moves and occasional furniture assembly

Skills, Knowledge and Expertise

Required attributes:

•  Experience supporting users in a Windows 10/11 environment
•  Hands‑on experience administering and supporting Microsoft 365
•  Confident provisioning, configuring and troubleshooting computer hardware
•  Experience diagnosing and resolving endpoint, application and peripheral issues
•  Understanding of networking fundamentals and wireless connectivity
•  Experience working with a ticketing system (e.g. Jira Service Management)
•  Strong customer service mindset with clear, professional communication skills
•  Well organised, able to prioritise effectively and work with minimal supervision
• Proactive, adaptable and comfortable working in a fast‑changing environment
•  Confidence engaging with non‑technical stakeholders and explaining technology in an approachable way

Desirable attributes:

•  Experience with Azure AD, Intune and Microsoft Endpoint Manager
•  Microsoft Teams administration and troubleshooting experience
•  Exposure to AV and meeting room solutions
•  Experience creating technical documentation or knowledgebase content
•  Familiarity with cloud VPN or zerotrust access solutions
•  Microsoft or IT support certifications; understanding of ITIL and awareness of GDPR
•  A desire to progress within IT and further develop technical and stakeholder relationship skills

What we offer