Senior Digital Experience Manager

Job description

Job description:

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.

At Bord Gáis Energy, we’re transforming our digital platforms to deliver seamless, secure and customer-first experiences. We’re looking for a Senior Digital Experience Manager to lead our digital experience capability, combining strong technical understanding with people leadership and strategic direction.

This role leads a multi-disciplinary team of specialists and works closely with technology, commercial and marketing teams to design, build and optimise high-performing digital platforms.

About the role:

• Own the digital experience strategy across web, mobile and customer-facing platforms, translating business and customer needs into technical and experience roadmaps
• Lead the design and delivery of scalable, high-performing digital journeys, underpinned by strong UX/UI, accessibility and front-end best practice
• Oversee the development and optimisation of digital platforms, websites, mobile applications and customer self-service journeys
• Partner with IT on architecture, integrations, APIs and platform performance, ensuring reliability, security and scalability
• Drive data-led optimisation through analytics, experimentation and A/B testing to improve engagement, conversion and customer outcomes
• Build, manage, and inspire the digital team with expertise across disciplines (design, development, content, product)
• Define and track KPIs covering performance, availability, engagement, conversion and customer satisfaction
• Ensure all digital platforms meet accessibility (WCAG), privacy (GDPR) and security standards

Here’s what we’re looking for:

• Strong leadership experience managing digital teams and complex digital platforms
• Deep knowledge of customer journey mapping, UX/UI design systems and front-end delivery
• Solid technical understanding of modern web and mobile architectures, CMS platforms and digital ecosystems
• Hands-on experience with analytics, tagging, experimentation and performance monitoring
• Ability to collaborate effectively with IT, architects and product owners
• Commercial and customer-focused mindset, able to balance experience quality with delivery and ROI

Tools & Technology:

• Digital analytics and optimisation: Google Analytics, ContentSquare, A/B testing tools
• Experience platforms and CMS: Adobe Experience Manager (or equivalent)
• CRM and personalisation: Salesforce (or similar)
• Delivery and collaboration: Jira, Miro, Agile/Scrum methodologies
• Monitoring and performance: Datadog or similar observability tools