IT Business Analyst NEW

Job description

Responsibilities

First-line support

• Act as the primary point of contact for application-related queries within your assigned business domains.
• Resolve straightforward user and how-to queries independently. For more complex issues, engage the relevant software vendor or implementation partner and take ownership of the follow-up to ensure the solution is successfully delivered and deployed into production.

Process analysis and application requirements

• Analyse and design business processes, or document existing processes, ensuring they are effectively supported by Odoo and other business applications.
• Identify additional functional requirements and ensure strong alignment between IT capabilities and operational business needs.

Odoo implementation and configuration

• Support users across existing Odoo modules, lead the further roll-out of Odoo into new business areas and functionalities, and proactively identify opportunities for process improvement.
• Configure modules, coordinate data migration activities, collaborate with external Odoo partners, and ensure quality through structured testing and user acceptance processes.

Solution design and integrations

• Translate business requirements into clear functional specifications and define the scope of custom developments and integrations with Azure, Oracle NetSuite and other platforms.
• Assess and oversee these initiatives through to successful delivery, working closely with business stakeholders and the IT development team.

Testing

• Develop test scenarios, coordinate testing cycles (functional, integration and user acceptance testing) and ensure solution quality ahead of go-live.
• Where appropriate, leverage AI tools to enhance test coverage and improve documentation efficiency.

User training and documentation

• Deliver training on new and enhanced Odoo functionalities and produce practical documentation, including user guides, process flows and system manuals.
• Adapt your approach to the specific needs of each user group.

Project management

• Plan and manage IT projects within the team’s portfolio, ensuring effective control of scope, budget and timelines.
• Keep the IT Program Manager and relevant stakeholders informed throughout the project lifecycle, applying an Agile or hybrid delivery approach as appropriate.

AI in practice

• Actively use AI tools such as Claude (Anthropic), Microsoft Copilot and Azure OpenAI services in your day-to-day work for analysis, documentation, testing support and process design.
• Support colleagues within your business domains in identifying and integrating these capabilities into their daily workflows, always in line with CMB.TECH’s AI governance framework.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Applied Computer Science, Engineering, or a related discipline, or an equivalent level of expertise gained through experience.

• At least 3 years’ experience as a Business Analyst or Functional Consultant, preferably within ERP or operational application environments.
• Fluent in written and spoken English; proficiency in Dutch would be an advantage.
• Hands-on experience with Odoo in an implementation or support environment is desirable.
• Ability to analyse and model business processes, preferably using BPMN or a comparable methodology.
• Experience with ERP integrations, including data mapping, interface testing and API integrations.
• Strong written and verbal communication skills, with the ability to produce clear functional specifications and facilitate effective meetings.
• Demonstrable experience in developing end-to-end test scenarios and coordinating testing cycles.
• Experience in project coordination and documentation, ideally within Agile or Scrum environments.
• Ability to collaborate effectively with both technical specialists (such as developers and architects) and non-technical stakeholders.

• AI-literate, with practical experience using AI tools, a sound understanding of prompt engineering principles, and the ability to recognise when AI adds value and when it does not.

Workplace and Environment

• Based at our headquarters in Antwerp, with the opportunity for hybrid working.
• Occasional travel to other offices for meetings, training and project-related activities.
• Flexibility to work additional hours during intensive project phases or go-live periods.
• Daily collaboration with a diverse range of operational colleagues and domain experts within an international environment.