Service & Support Engineer NEW

Job description

At DEIF A/S, we specialise in the development and manufacturing of electronic devices designed to seamlessly control and switch between various energy sources, including solar, wind, diesel, and batteries, for efficient and reliable power production. As Service & Support Engineer, you’ll join the Global 2nd line Service Team in DEIF, consisting of 9 colleagues. You’ll serve as the primary technical expert, providing top-tier support to customers, partners, and internal teams. Your role will include consulting customers and partners in pre- and after-sales activities in complex cases, driving service improvements, and ensuring close collaboration between Service, Sales and R&D.

“This role is perfect for someone who enjoys solving complex technical issues while mentoring and sharing knowledge with colleagues and other stakeholders”, says Palle Lind Nielsen, Department Manager.

“It’s not just an exciting job – it’s also incredibly versatile. One day, you might be helping a marine customer troubleshoot a complex power management setup on a vessel, and the next, advising a partner on how to integrate our controllers into a hybrid energy system.”

Main responsibilities and tasks

• Provide expert-level technical support and troubleshooting for complex customer cases
• Build structures (tools and ways of working) and foster global cooperation between global teams
• Manage big troubleshooting issues and drive product quality issues through R&D and suppliers
• Provide feedback to Product Management and R&D to improve product quality
• Manage the development of new products from a service perspective and anchor the knowledge in all our subsidiaries
• Collaborate with Sales and engage in both pre- and after-sales activities

The working place is based in Skive, Denmark. Danish language skills are an advantage but not required.

What you’ll bring

• A degree in Electrical Engineering, Marine Engineering, Automation Technology or similar
• Some experience as a Service Engineer, Application Engineer, or in a related role
• Familiarity with Power Management and protection devices is a plus
• Good English skills in speaking and writing
• Strong interest in using various digital tools
• Familiarity with PLC programming, ideally with CODESYS (IEC 61131-3, ST) is as plus

As a person, you thrive in a collaborative environment and are comfortable navigating complex technical challenges. You take initiative, embrace ambiguity, and stay resilient when handling demanding service cases. Most importantly, you have a strong drive to help customers succeed and a passion for continuous learning.

What You Can Expect from Us
At DEIF A/S, you’ll be part of a highly professional and supportive work environment. Guided by our core values of Ambition, Perspective, and Respect, we cultivate a culture where trust, accountability, and innovation thrive. We believe in investing in our people and encouraging strong collaboration across our global organisation.

In addition to a role filled with exciting challenges, we offer you:

• Flexible work arrangements, including home office days
• The opportunity to work with cutting-edge technologies in state-of-the-art facilities
• On-the-job training and knowledge sharing with skilled employees
• In-house canteen and physiotherapist at our headquarters
• Fitness breaks, social events, and much more supporting your wellbeing.