SR Engineer – Fleet Management H/F

Job description

Job Description

Roles and Responsibilities

• Support of installed base with special focus on Europe 9HA customers including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
• Respond to customer requests using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
• Escalate issues as required, act as the liaison between the field, Product Support, Monitoring & Diagnostics, Performance, Repair, Application and design engineering teams within the engineering community to drive technical resolution, to help identify and drive corrective actions to minimize fleet risk and enhance fleet reliability in Europe
• Establish, maintain, and develop relationships to understand customer’s operational model and their technical expectations.  Regular communication with multiple levels within the customer organization as well as travel to the customer sites will be required
• Lead customer technical meetings to share technical risks identified in the fleet, fleet performance, communicate engineering recommendations and customer specific technical solutions to enhance their asset reliability and availability
• Provide technical support during unplanned/forced outages to enhance customer experience and meet their availability goals
• Provide Service ITR teams with technical support for sales and proposal activities, in collaboration with the Application Engineers and Sales Account Leaders.
• Be actively engaged in outage planning/execution and support outage productivity improvements.
• Work closely with Monitoring and Diagnostic team to analyze plant operations, identify, and drive improvements to their asset performance.
• Program management, root cause analysis activities for product technical issues. Interface with M&D, Product-Line, System and Design Engineering teams. Provide technical leadership to personnel supporting the project or assigned to resolve technical issues.
• Prepare technical presentations for GEV Leaders and our Gas Power customers in Europe to ensure proactive and timely communication of significant issues or upcoming fleet issues.
• Provide engineering leadership and technical guidance for all new unit installations during the commissioning phase to meet safety, quality, and timeliness goals

Required Qualifications

• Bachelor or Master of Science in Mechanical, Aerospace or Electrical Engineering.
• Relevant experience in the Gas Power Energy Sector
• Relevant experience with Power Plant engineering, field service, customer support, or operations and maintenance preferably HDGT, Steam or Generator
• Able to lead Lean transformation
• Excellent communication/presentation skills
• Fluent written and spoken skills in English. French and/or German languages will be an advantage

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Anticipates customer needs and ensures that they are met
• Measures processes and performance through customer’s eyes, be the customer voice and be ready to challenge status-quo.
• Able to quickly identify critical few priorities and develop action plans.
• Manage multiple projects simultaneously and proactively update stakeholders.