Field Service Coordinator

Job description

What to expect of the Field Service Coordinator position within Huisman? As a Field Service Coordinator, you will be involved in order administration. You are a pivot of the department. You assist the Service Operation Lead in the fulfilment of Service orders. From handover from after sales to completion of projects.You make sure data is properly stored in the systems. You initiate actions in the organisation to order parts and arrange for them to be shipped or collected through the warehouse or subcontractors we work with.You provide financial project summaries and you analyse and invoice for orders. You plot the actions in the organisation to collect all the information at a central point. You then ensure that invoicing to the end customer is transferred to our Finance department fully prepared.You arrange flights and hotel reservations for our Field (Service) Engineers. These take place all over the world, sometimes in cooperation with one of our other Service branches abroad. You initiate actions to arrange documentation for engineers and arrange visas and any other necessary travel documents through our travel department.Prior to visits by service engineers, you ensure that the customer receives all information. You review work plans and ensure that they are signed and distributed in the organisation. You also do this after a project is completed. You ensure that the service report looks neat and that it is stored correctly internally so that it can be shared with the customer.In addition, you continuously think about improvements and ensure that proposals are worked out. Improvements in efficiency of preparation, execution and handling of orders, communication between departments and invoicing. You come up with proposals, discuss them and develop them further.Personal development and education opportunities are part of the deal. We would also like to point out the other advantages of working at Huisman, such as the opportunity to contribute to groundbreaking innovations, an excellent employment conditions package and regular drinks in our own bar.

What do we expect of you?

You will assist project managers in the execution of service assignments. This consists of:

• Arranging flights and hotel reservations;
• Ordering parts;
• Reviewing and filing service reports;
• Order administration;
• Drawing up financial project statements and invoices for service orders;

Wondering if you are ‘equipped for impact’?

You are:

• highly communicative;
• a master in prioritising your workload;
• very accurate in administration;
• a team player, but you can also work well independently;
• flexible and creative;
• customer-oriented;
• proactive and persuasive;
• someone who can move easily and adapt quickly to new – changing – requirements;
• practical, accurate and punctual.

You have:

• a bachelor degree, preferably in a technical field;
• experience in a similar position, preferably in the maritime or offshore industry;