Technical Program Manager – Strategic Accounts NEW

Job description

We are seeking an experienced Technical Program Manager to support global strategic security accounts across the EMEA region. This role provides technical leadership and program governance for multiple, complex, multi‑country security deployments including access control, video surveillance, and intruder alarm systems.

You will partner closely with Global Strategic Account Managers, Account Program Managers, Centres of Excellence, and in‑country delivery teams, acting as the technical and programmatic authority for assigned accounts. The role requires strong customer engagement, cross‑regional coordination, and the ability to drive consistent delivery against client standards.

Key Responsibilities

• Manage and govern multiple concurrent security programs across EMEA, ensuring delivery to agreed scope, milestones, quality, and client standards
• Provide technical oversight of system design, commissioning strategies, testing, and acceptance
• Act as the primary technical and programme interface with strategic customers and their technical teams
• Coordinate and influence local JCI and partner delivery teams and commissioning resources
• Utilise Centre of Excellence resources to support standardisation, technical assurance, and issue resolution
• Identify, manage, and mitigate programme risks and dependencies
• Provide clear programme reporting, status updates, and escalations to account leadership
• Support programme close‑out, documentation, and customer acceptance
• Travel across the region to support key sites, customer engagements, and critical milestones

What we are looking for:

• 5+ years’ experience in the electronic security industry
• Proven experience managing regional or multi‑country programs for enterprise customers
• Strong technical background in installation, commissioning, or engineering
• MBA or equivalent desirable
• Programme governance and stakeholder management
• Strong communication, reporting, and problem‑solving skills
• Ability to influence indirect teams and drive standards
• Multilingual capability desirable (English plus another language)

Other

• Up to 30% travel across EMEA