Engineer – IT Service Delivery (M/F) NEW

• Providing technical support for users to determine the nature of the problems.
• Diagnosing the source, troubleshoot and solve users’ IT problems.
• Escalating complex problems and making users aware of the impact of this.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades.
• Setting up accounts and ordering hardware accordingly to the requests for new employees.
• Logging and processing incidents and requests in our ticketing system accordingly to SLA.
• Repairing equipment and replacing parts.
• Support and mentoring other team members.
• Maintaining software licenses.
• Managing stocks of equipment, components, consumables and other supplies.
• Travel inside country and abroad for a support and business reasons in other facilities.
• Gathering and analyzing data to diagnose problems with computer systems.
• Changing configurations, settings and permissions to fix computer issues.
• Generating sign ins for new hires during the onboarding process.
• Updating employees on the status of their tickets.
• Logging all service requests and updating tickets as needed

• Bachelor’s degree in computer science or engineering
• Up to 2 years of experience in a similar position and/or company
• High-level knowledge of common used software, hardware and applications
• Strong verbal communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers
• Keeping office clean as a representative part of IT
• Availability to travel between halls
• Searching for new technologies to upgrade current environment
• Ability to multi-cooperation with External companies
• Building documentation regarding IT standards like software, hardware, problem solving

By joining KK Group, you will be part of a culture where diversity is embraced, every nationality is respected, and trust and collaboration across perspectives drives our success. Across our global organisation, we offer a wide range of job opportunities spanning office-based roles, production facilities, and onsite positions worldwide. Our roles cover multiple functions, locations, and disciplines, providing diverse career paths across the business. Whether you’re interested in engineering, manufacturing, operations, or support functions, you’ll find opportunities at KK Group to grow your skills, contribute to meaningful work, and make an impact.