Service Coordinator (f/m/d)

Job description

To strengthen our operation, we are looking for a Service Coordinator (f/m/d) at our Livorno Location.

TALENTED, AMBITIOUS AND READY FOR A NEW CHALLENGE?

We are currently looking for a business / customer minded and focused Service Coordinator. This position will be reporting to the Service Manager.

YOUR RESPONSIBILITIES

• Lead and coordinate service operations, including planning, execution, and follow-up of service jobs in collaboration with the Service Manager and other departments
• Act as the main customer contact for service-related matters, including handling the service hotline, preparing quotations, and ensuring customer expectations are met
• Support service engineers through job briefings, debriefings, and preparation of necessary documentation
• Assist sales and project teams in executing service-related contracts and ensuring smooth integration with ongoing projects
• Monitor service performance, including tracking hours, costs, invoicing, and ensuring KPIs and project targets are achieved

YOUR QUALIFICATIONS

• Educational and industry background: Bachelor’s or Master’s degree in a relevant field (e.g., Engineering), with preferred experience in the Maritime or Offshore service industry
• Service and coordination expertise: Proven experience in service coordination, execution, and working cross-functionally and cross-regionally within international organizations
• Customer and business orientation: Strong customer service skills, with a solution-driven, business-minded, and customer-focused approach
• Interpersonal and communication strengths: Excellent communication, networking, and organizational skills; fluent in English, both spoken and written
• Personal attributes: Self-motivated, proactive, adaptable, and hands-on with a “boots on the ground” mentality

WE OFFER

• Opportunity to be part of the fast-growing PALFINGER MARINE family
• Competitive compensation package
• A friendly and proactive team