Aftermarket Sales Specialist NEW

Job description

Duties

• Managing customer requests for spare parts — from the first RFQ all the way to final order completion
• Providing friendly, helpful customer support and building strong, positive relationships
• Creating and processing Purchase Orders (POs) in collaboration with our Procurement team
• Reviewing components and preparing clear, accurate offers for our customers
• Coordinating Return Material Authorization (RMA) cases together with the Supply Chain team
• Preparing documents needed for invoicing and making sure everything is correct and complete
• Supporting the team with general administrative tasks whenever needed
• Keeping our ERP and CRM systems up to date with accurate information
• Making sure all processes follow company policies and industry standards

Required skills

• English and Polish language proficiency at a minimum B2 level
• Experience or background in sales/procurement/supply chain
• Category B driving license
• Solid understanding of industrial components
• Proficient in ERP systems as well as Microsoft Excel, Word, Outlook, and SharePoint
• Strong organizational skills and ability to make fast, informed decisions under pressure
• Effective communication skills and a collaborative approach to teamwork
• Customer-focused mindset with a proactive approach to issue resolution
• Flexibility — while the role is based on a standard Monday-to-Friday schedule, occasional work outside regular business hours may be required to address urgent operational needs, in line with applicable labor law