Service Customer Contract & Claim Mgt. support

Job description

Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We aim to be the No. 1 Performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work. The Customer Service Management Department located at the Videbæk office is, together with Arnhem and Houthalen, responsible for customer service, contract management and acts as the customer interface related to maintenance of wind turbines within Denmark, Netherland and Belgium.

The Service Customer Contract & Claim Mgt. support plays a critical role in supporting our Service Customer Managers in Denmark, Belgium & Netherlands across a range of operational, legal, and contractual activities. This position ensures structured handling of customer claims, contract transitions, and governance processes, while acting as a key interface to Legal and other internal stakeholders.

As a Service Customer Contract & Claim Mgt. support you will be part of a team consisting of 6 colleagues, who have an open and informal culture, where teamwork and good communication lead to our progress.

Responsibilities

Act as SME and support Service Customer Managers and management with governance of following areas:

• Customer Claims Management as well as Governance of Claim Register: Coordinate and support the handling of customer claims, ensuring timely and accurate documentation and resolution. Maintain and oversee the Claim Register, ensuring data integrity, traceability, and compliance with internal governance standards
• Pre-litigation Case Support: Assist in managing cases prior to legal escalation, including gathering documentation and liaising with relevant departments
• Contract Handover & Onboarding/Offboarding: Facilitate the smooth transition of new contracts from sales/project phase to service delivery, ensuring all relevant information is transferred. Ensuring contractual obligations are met at the end of contract
• Legal Interface: Act as point of contact between the Service organization and the Legal department, ensuring alignment and timely input on relevant cases
• Serious Incidents & Insurance Cases: Participate in the handling of serious incidents and insurance-related matters, including coordination, documentation, and follow-up
• Service Transition Coordination: Support the “handover to service” process, ensuring readiness and alignment between project and service teams
• Contract Amendments: Assist in preparing and coordinating contract changes, ensuring proper documentation, stakeholder involvement and commercial impact

Qualifications

• A relevant bachelor’s degree in business administration, law, or service management. combined with experience from working in a similar position in an international company
• Experience in contract management, customer service governance, or legal coordination
• Familiarity with ERP systems and claim handling tools
• Experienced MS office user

Competencies

• Effective Organizational Skills: Ability to manage multiple tasks and priorities in a structured and efficient manner
• Stakeholder Management: Skilled in cross-functional collaboration and communication with internal teams such as Legal, Insurance, and Service Sales & Operations
• Attention to Detail: High level of accuracy in documentation, data handling, and process execution
• Process Orientation: Understanding of governance frameworks and ability to maintain compliance with internal procedures
• Problem-Solving Skills: Diligent approach to identifying issues and contributing to effective solutions
• Professional Communication: Clear and concise communication, both written and verbal, in English
• Commercial understanding of service management