Platform Experience Engineer

Opis stanowiska

Your profile and background 

• Education & Experience: This role is ideal for recent graduates with a Bachelor of Science in Business Information Management, International Business, or a related field that combines business, technology, data, and management. Proven experience with relevant TenneT tools PowerBI (or similar), TOPdesk, Jira and Office 365 

• Strong understanding of metrics such as KPIs, with the ability to translate business stakeholder needs into measurable insights and concise dashboards. 

• Ability to recognize relationships and patterns across dispersed operational data sets and identify correlations. 

• Results focused and self-starting: Takes ownership for tangible results. Combines solid understanding of theory with ability to deliver results quickly. 

• Ambition: Eager to grow into leadership role, such as product owner. 

• Systems thinker: Understands complex systems and processes, from both a technical and operational perspective. 

• Stakeholder management: Understands TenneT and is able to quickly develop a network across both Dutch and German parts of the organization. 

• Change Management: Empathetic and organizational sensitivity. 

Key Responsibilities 

Analytical Thinking & Data Interpretation 

• Collect, analyze, and interpret operational, performance, and user experience data from platform services. 

• Develop actionable insights through dashboards, reports, and data visualizations to support informed decision-making. 

Platform and Service Management Expertise 

• Apply platform-as-a-product thinking by helping define and track KPIs, SLAs, and SLOs for modern technology platforms. 

• Support platform owners and service managers with data-driven recommendations to optimize service delivery and performance. 

Continuous Improvement & Problem Solving 

• Identify trends, bottlenecks, and inefficiencies in platform operations, and propose measurable improvements. 

• Contribute to continuous improvement initiatives in cost optimization, platform reliability, and developer experience. 

Stakeholder Engagement & Consulting 

• Collaborate with operations leadership, platform teams, and service managers to align technical recommendations with business needs. 

• Facilitate discussions and workshops to guide adoption of data-driven practices across teams. 

Technical Acumen in Observability & Cloud Platforms 

• Work closely with engineering and SRE teams to integrate observability and telemetry tools that enhance platform monitoring and insights. 

• Interpret system and usage data to inform infrastructure and cloud-native platform enhancements. 

Strategic Planning & Roadmap Support 

• Provide input into strategic roadmaps using platform usage analytics, service performance data, and customer feedback. 

• Help prioritize initiatives that improve scalability, automation, and user satisfaction. 

Communication & Knowledge Sharing 

• Promote a culture of transparency and data-driven decision making through clear communication and documentation. 

• Share best practices, insights, and lessons learned to foster a learning organization.