IT Support Manager

Opis stanowiska

Build and elevate onsite support

In this role, you will be responsible for managing and developing a skilled onsite support team in Sweden and Denmark. You will promote engagement, teamwork and an environment where team members can thrive and develop.

You will also:

• Maintain high service standards and deliver a satisfying experience for end users
• Translate business needs into scalable support solutions
• Implement ITIL processes, knowledge management and ongoing improvements.
• Build solid relationships with senior management to ensure alignment and trust.

You will report to the Sr. Manager, Global IT Support. The role is based in Karlskrona with occasional travel.

Supportive manager for global onsite support

We believe you are a structured, communicative and engaging leader who creates clarity, direction and motivation. You enjoy working in an international environment and are skilled at communicating with both technical teams and senior executives.

You collaborate effectively, solve challenges and have a continuous improvement mindset.

For this role, you should bring:

• Several years of experience leading people and IT service delivery.
• Solid understanding of ITIL and modern IT support practices.
• Broad technical understanding
• Experience with financial management and budget control.
• Fluency in Swedish and English (spoken and written)